Refund policy

Return and Refund Policy

Last updated: November 11, 2026

This policy covers orders placed with alpjonalbania through alpjonalbania.com.

1. Items Eligible for Return

You may request a return within 30 calendar days after you receive the item. This applies if the item does not fit, you change your mind, or the item arrives damaged, defective, or different from what you ordered.

For fit or change-of-mind returns, the item must be in its original condition and must be unworn, unwashed, and unused. Leave the original tags attached and include any original packaging that came with the item. Provide your order number or another proof of purchase.

You may report a damaged, defective, or incorrect item regardless of whether it meets these condition requirements. Your rights under applicable law continue to apply.

2. Starting a Return

Before mailing your item, email us at hello@alpjonalbania.com. Include your order number, the item you want to return, and the reason for the return. For damaged, defective, or incorrect items, please attach photos if you can reasonably provide them.

We will review your request, verify the order, and send you return instructions. If the return is eligible, we will arrange and pay for return shipping.

Return address
alpjonalbania
40 Norwood St
Haledon, NJ 7508
United States

3. Shipping Costs and Return Fees

We pay for shipping on eligible returns and do not charge restocking or return handling fees.

Standard shipping is free on U.S. orders, so no original standard shipping charge will be deducted from your refund.

4. Return Review and Refunds

We will inspect the item and notify you of our decision within 3 business days after receiving your return. If we decline the return, we will tell you why.

Once we approve a return, we will initiate a refund to your original payment method within 15 business days of approval. The refund includes the amount you paid for each accepted item and any applicable refundable taxes. Any discounts applied to your purchase are already reflected in the amount you paid.

Your bank or payment provider may take additional time to post the refund. If it still has not appeared after the processing period stated by your provider, email hello@alpjonalbania.com so we can help trace it.

5. Damaged, Defective, Incorrect, or Missing Items

Email hello@alpjonalbania.com if an item arrives damaged or defective, you receive the wrong item, or part of your order is missing. We will review the issue and arrange an appropriate remedy, such as a replacement or refund. If the error is ours, we will cover any shipping costs needed to resolve it.

We may perform a reasonable inspection to determine what went wrong. Your rights under applicable law continue to apply.

6. Exchanges

If you would like a different size or product, contact us before mailing the original item. We will check availability and let you know how to proceed.

If we cannot arrange an exchange, you may request a return for an eligible item and place a new order.

7. Canceling an Order

To request a cancellation, email hello@alpjonalbania.com as soon as possible. We will check whether we can stop the order before it ships. If the order has already shipped, follow the return process above.

If we confirm the cancellation before shipment, we will initiate a refund to your original payment method within 2 business days.

Throughout this policy, business days are Monday through Friday, excluding U.S. federal holidays. You retain all rights and remedies available under applicable law.